Q: WHAT ARE YOUR SHIPPING OPTIONS?
A: We offer a variety of shipping options within the United States. Please note, processing is 3-5 business days and additional shipping times are based on what you choose at checkout.
Q: HOW LONG DO I HAVE TO PICK UP MY ORDER IF I CHOSE THE LOCAL PICK-UP OPTION?
A: There is a 14-day sitting period for all pick up orders from the date the order is complete unless other arrangements are made. If you exceed the 14-day sitting period, your order will be cancelled and the items will be put back to stock.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept multiple payment options at checkout: Shop Pay, Paypal, Afterpay, Sezzle, Cash on Delivery, and Cash App.
Q: HOW LONG IS MY ORDER ALLOWED TO SIT IF I CHOOSE THE PICKUP OPTION?
A: We will hold all pick up orders for up to 15 days. We do understand that things do happen so it in imperative that you reach out to us if anything comes up. If your order goes beyond the 15-day period, you will be refunded, and the items will go back to stock unless discussed otherwise. If you are unable to pick up your items, you may request for a shipping invoice to be created so that your items can now be mailed.
Q: WHAT IS THE MINIMUM ORDER QUANTITY FOR WHOLESALE?
A: There is NO MOQ. You are allowed to pick your styles to better customize your order. If you are looking for a larger discount... checkout our mystery box options.
Q: GENERALLY, WHAT DO THESE SUNGLASSES RETAIL FOR?
A: In most cases, frames retail for as low as $10-$12 and as high as $30-$40 depending on your audience and what they are willing to pay for. Keep in mind what you want your profit margin to be and adjust your pricing accordingly.
Q: WHAT IS THE WHOLESALE PRICE?
A: All wholesale pricing is reflected on the website. In most cases, all children eyewear is marked $3.50/per pair and or adult eyewear is marked $5.00/per pair unless discounted otherwise.
Q: DO YOU OFFER DELIVERY SERVICES OR CAN I PICK UP MY ORDER?
A: Unfortunately, we do not offer deliver at this time. However, local pick up is available as an option at checkout if you are comfortable with picking up in person at our north county location.
Q: WHY IS THE DESCRIPTION LISTED WHOLESALE/RETAIL?
A: The description is listed wholesale/retail to allow both local customers and business owners an opportunity to purchase rather it be for your next girls trip or if you are looking to resell no license or registration needed.
Q: I HAVE A DISCOUNT CODE, CAN I GET FREE SHIPPING?
A: Unfortunately, Multiple discounts cannot be applied at checkout.
Q: HOW DO I TRACK MY ORDER?
A: Depending on the shipping option you chose at checkout; your order will be processed within 24-72 hours. After your order is processed, you will receive an email and/or text message confirming that your order has been shipped. This email will also contain your tracking number.
Please allow 24-48 business hours for your shipment details to update with USPS.
Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
A: Please use the search bar to type in a description or keyword matching the item. If nothing is shown, it's likely that the item is no longer available.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All clearance items and premade mix packages are final sale. Refunds, exchanges, and store credit are not permitted.
Q: I ONLY RECIEVED A PARTIAL ORDER, WHERE IS THE REST?
A: Don't worry! In order to get your items to you as quickly as possible, we went ahead and shipped what we had on hand at the warehouse. We receive shipments regularly and will be fulfilling the rest of your order soon.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us via email as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact your local shipping carrier for further information. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions, feel free to contact us at firstname.lastname@example.org
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Please email us at email@example.com
* Please note you will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed.
Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
A: Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package, please contact us at firstname.lastname@example.org and we will be happy to assist you.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or cleaning the item.