Q: WHAT ARE YOUR SHIPPING OPTIONS?
A: We offer a variety of shipping options within the United States. All orders are typically processed and shipped for FREE on all orders $75+. Please note, processing is 3-5 business days + and additional 5-8 business days for shipping
Note, due to the current Covid-19 pandemic, you may experience delays depending on your location.
Q: WHAT IS THE MINIMUM ORDER QUANTITY FOR WHOLESALE?
A: There is no MOQ. Each wholesale description is listed under each desired style.
Q: I HAVE A DISCOUNT CODE, CAN I GET FREE SHIPPING?
A: Unfortunately, Multiple discounts can not be applied at checkout.
Q: WHAT ITEMS ARE AVAILABLE FOR THE WHOLESALE DISCOUNT?
A: Please refer back to the terms and conditions of your discount code before applying.
Q: HOW DO I TRACK MY ORDER?
A: Depending on the shipping option you chose at checkout, your order will be processed within 24-72 hours. After your order is processed, you will receive an email and/or text message confirming that your order has been shipped. This email will also contain your tracking number.
Please allow 24-48 business hours for your shipment details to update with USPS.
Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
A: Please use the search bar to type in a description or keyword matching the item. If nothing is shown, it's likely that the item is no longer available.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All clearance items are final sale. Refunds, exchanges, and store credit are not permitted.
Q: I ONLY RECIEVED A PARTIAL ORDER, WHERE IS THE REST?
A: Don't worry! In order to get your items to you as quickly as possible, we went ahead and shipped what we had on hand at the warehouse. We receive shipments regularly and will be fulfilling the rest of your order soon.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us via email as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact your local shipping carrier for further information. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at firstname.lastname@example.org and one of our representatives will be happy to assist you.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact us at email@example.com
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Please email us at firstname.lastname@example.org
* Please note you will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed.
Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
A: Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact us at email@example.com and we will be happy to assist you.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or cleaning the item.