Frequently Asked Questions (FAQ)
Everything You Need to Know Before You Shop
We want your shopping experience with Boujee Vibes to be simple, smooth, and reliable. Below are answers to our most common questions about ordering, shipping, and our products.
⸻
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery times usually range between 3–7 business days, depending on your location. You will receive tracking information as soon as your order is on the way.
⸻
Will I receive tracking information for my order?
Yes. Once your order ships, you will receive an email with your tracking number so you can follow your package every step of the way.
⸻
Do items ship together if I order from different collections?
Orders that include items from both our Eyewear Collection and our HerConnect Vendor Finds collection may ship separately.
These items are fulfilled from two different warehouses, so you may receive:
• Separate packages
• Separate tracking numbers
• Deliveries on different days
Rest assured, this is completely normal, and both packages will be on the way to you.
⸻
What are HerConnect Vendor Finds?
Our HerConnect Vendor Finds collection features items sourced directly from trusted vendors during our sampling and testing process. These products are available in limited quantities and may not be restocked once sold out.
⸻
Are your sunglasses good quality?
Yes. We carefully select stylish, durable sunglasses designed for everyday wear. Our goal is to provide fashionable eyewear that looks great, feels comfortable, and delivers real value.
⸻
Do you restock sold-out items?
Some styles may be restocked, but many of our items are limited releases. We recommend joining our email list to be the first to know about new drops and restocks.
⸻
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify it.
⸻
Do you offer refunds or exchanges?
Due to the nature of our products and limited inventory, all sales are typically final. However, if there is an issue with your order, please contact us and we will work to make it right.
⸻
How can I contact customer support?
If you have questions about your order or need assistance, please contact us using the information below:
Email: support@boujeevibes.com
Response Time: Within 24–48 business hours
