Return Policy
At Boujee Vibes, we strive to ensure your complete satisfaction with our sunglasses. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be in their original, unused condition, with all tags and packaging intact.
- Items purchased on sale or during promotions are not eligible for return unless they are defective or damaged.
2. Return Process
- Request a Return: Contact our customer service team via email at support@boujeevibes.com with your order number and the reason for your return.
- Receive Authorization: Our team will provide you with a return authorization number and return shipping instructions.
- Ship Your Item: Pack the item securely and include the return authorization number. Ship the package using a trackable method to ensure it reaches us safely.
3. Refunds
- Once we receive and inspect your returned item, we will process your refund.
- Refunds will be issued to the original payment method within 5-7 business days.
- Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.
4. Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
5. Defective or Damaged Items
- If you receive a defective or damaged item, please contact us within 7 days of delivery with a description and photos of the issue. We will provide instructions for returning the item and issue a full refund or replacement at no additional cost to you.
6. Non-Returnable Items
- Items that are personalized or customized.
- Items marked as final sale.
7. Contact Us
For any questions or concerns regarding your return, please contact our customer service team at support@boujeevibes.com